Privacy

Tourism New South Wales is committed to maintaining your privacy.

 

Your rights

 

When you use this site, your privacy is protected by the Privacy and Personal Information Protection Act 1998 (NSW) (PPIPA). Tourism New South Wales has introduced practices and procedures to maximise compliance with PPIPA through its Privacy Management Plan. The following statement outlines in some detail the purpose for the collection of your personal information. However, if you would like more information about your rights concerning privacy you can view the organisation's Privacy Management Plan.If you are a tourism operator, any matter that may be considered as "commercial in confidence" is protected by both the PPIPA and the Freedom of Information Act.

 

Tourism New South Wales' obligations

 

This site receives more than 130,000 visitors per month. Tourism New South Wales collects personal information through this Internet site directly from consumers in order to provide tourism or travel information service to the consumer and to make reservations and bookings for the various tourism products in New South Wales. The provision of your personal information on this web site is voluntary. However, it you choose not to provide your information we may not be able to forward the material that you are requesting or to provide you with one of the numerous booking services available through this web site. At the bottom of this page, this privacy statement details the specific purposes for each one of the Organisation's Internet collections on this web site.

 

Tourism New South Wales will only disclose personal information about you in accordance with the Information Protection Principles. Where we use a third party contractor to provide this web site with booking services or information mailing services, we ensure that our service agreements include privacy protection clauses. For more information concerning our privacy policy or information handling practices, please refer to the appropriate sections below.

 

If you feel aggrieved by the conduct of Tourism New South Wales in respect of your privacy, then you are entitled to ask to have that conduct reviewed. If you would like information on how to make an application to have conduct reviewed, contact the Manager, Policy & Planning via our reception on 9931 1111.

 

Internet use

 

There are risks associated with the transmission of information over the Internet and you should therefore make your own assessment of the risks in the provision of your information to Tourism New South Wales' Internet sites The web sites contain numerous links to other organisation's web pages. Tourism New South Wales is not responsible for the information handling practices or privacy policies of those other organisations.

 

Tourism New South Wales can of course provide you with an alternative means of dealing with it, or transacting business with it, if you feel uncomfortable with the electronic transmission of information.

 

This site contains cookies. A cookie is a small text file that is sent back to your hard drive from a host webpage. They record your preferences in relation to your use of a site and provide us with other information about your enquiry that allows us to recognise you in the future. The cookies on this site do not read the information on your hard drive. They do not make your computer perform any actions or make your computer send information to any other computer via the internet. Cookie information is not stored or collected by this Organisation.

 

We also use cookies for security reasons on our sites where we collect your personal information in order to make a payment for either a booking or where we collect your payment to make another form of purchase. Our server cannot find out your name or email address, or anything about your computer, by using cookies. Our cookies can make your next visit to our web page simpler and easier. You may wish to set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to allow it on to your hard drive. However, if you decide to not accept our cookies, some of our web pages may not display properly or you may not be permitted to access certain information.

 

How you can access your personal information

 

You can access any of your personal information that we hold. Tourism New South Wales provides a right of access and alteration to the personal information held about you in accordance with the PPIPA and the Freedom of Information Act. If you would like to know more about the personal information that we may hold on you please e-mail us at corporate@tourism.nsw.gov.au.

 

Once this Organisation receives information from you via email or any of our other on-line applications, your information is stored in a secure environment. Your personal information will not be released unless we reasonably believe that a law requires it or where we seek your express permission to disclose your personal information.

 

Why we collect personal information

 

Tourism New South Wales conducts a large part of its operations over the internet. As part of its function, Tourism New South Wales processes thousands of requests for tour brochures or information, provides avenues for the booking of holidays or facilities, provides opportunities for tourism operators to market and promote their services, sells industry based publications, conducts many exciting competitions and collects information on the types of holidays or events that you, the consumer, would like to see more of in the future so that we can help the tourism industry grow.

 

In order to provide as much information as possible, our website is quite large. For this reason, we have designed this section in a manner that provides you with a quick and easy pathway to understanding our practices and procedures at each web page. Simply click on the page headings below to view the personal information collection policy for your area of interest:

 

Maps
Accommodation, Activities & Attractions
Escapes Newsletter
Competitions
Tourism Operators
Webmaster Feedback

 

Maps

 

This site offers an extensive list of free maps. To download a map, please follow the downloading instructions. The downloading of these maps does not involve the collection of personal information.

 

Your e-mail requests for maps or other information are only used by this Organisation to process your request for information and are not collected for any other purpose. After your request for information has been processed, your e-mail request and any personal information it contains is safely destroyed.

 

Accommodation, Activities & Attractions

 

These sections cover Accommodation, Tours, Attractions, Events, Transport and Hire. Tourism New South Wales collects your personal information in order to process your request for a booking enquiry or to make a booking. Whilst the provision of this information is voluntary, without it we would not be able to process your request for the information or to make the booking. Your personal information is held by Tourism New South Wales and disclosed to our contractors who provide the booking service and/or arrange to forward the information that you have requested.

 

Escapes Newsletter

 

Tourism New South Wales collects your personal information in order to send you the free “escapes” e-newsletter that contains new and exciting travel or event information. The provision of your personal information is voluntary. Should you not wish to provide your personal information we will be unable to send you the escapes newsletter. Any personal information that you provide to us can be deleted at any time by unsubscribing. At no point will Tourism New South Wales divulge this information to third parties. Tourism New South Wales also collects your information for specific market research and to determine if there are any demographic trends in the way the consumers use the travel information and book travel products. This information is aggregated as statistical information and the analysis allows us to deliver more exciting and competitive holiday destinations that in turn allow the tourism industry in this state to grow.

 

Should you wish to unsubscribe to the escapes newsletter, click on the link at the bottom of an Escapes e-newsletter and we will not send any further material to you. Should you wish to unsubscribe, the date of unsubscription is retained against your e-mail address as evidence of our compliance with the Spam Act.

 

Competitions

 

Competitions on this site are designed to encourage consumers to participate in travel related activities and to collect specific market research and/or demographic information that the Tourism New South Wales may use for planning and strategy development of future tourism products.

 

Once the winning entrant is determined, the personal information contained in the remaining unsuccessful entries is de-identified so that your identity can no longer be determined within the market research material. The original entry form is held by the Department.

 

After the competition is determined, the remaining information is only used in an aggregated form as statistical information. The statistical information that is collected is analysed to allow us to deliver more exciting and competitive holiday destinations that in turn allow the tourism industry in this state to grow.

 

As part of a competition, Tourism New South Wales may invite entrants to select the option of receiving special promotional material via email.  At this time, we may collect relevant preference information to better tailor the special promotional material we send to you.  Should you elect to receive the special promotional material, the personal information we collect from you will only be used to send you the special promotional material and will not be used for any other purpose.   The receipt of the special promotional material is voluntary and can be changed, deleted or unsubscribed at any time.  Tourism New South Wales will only disclose the personal information collected by this competition to our partners in this specific competition and will not disclose your personal information to any other organisation.

 

Tourism Operators

 

In order to promote the travel services that are available within the regions of New South Wales, Tourism New South Wales provides links from this website onto tourism operator's sites.

 

The process by which the link is established does not collect any personal information.

 

However, once on the Tourism Operator's site the end users should note that Tourism New South Wales is not responsible for the privacy policies and practices of those tourism operators.

 

Webmaster Feedback

Tourism New South Wales values any comments you may have concerning the structure or content of this site. Your comments will be kept on file for planning purposes, so that our future upgrades to the site can incorporate the wishes of our users. Your e-mail comments will be kept solely for the purposes of future planning and will not be integrated into any of our consumer databases. We will not disclose your e-mail addresses nor any personal information they may contain, to any one outside this organisation. Should you wish to view your comments at any time please contact us on getconnected@tourism.nsw.gov.au.